At Avenstra, we are committed to delivering high-quality digital services and ensuring client satisfaction. Please review our policy regarding refunds and returns.
1. Services Refund Policy
Due to the nature of digital services (including design, development, marketing, social media management, and e-commerce solutions), all payments are generally non-refundable once work has commenced.
2. Project Cancellation
If cancellation occurs after the project has begun, a partial refund may be considered based on the amount of work completed.
If a project is canceled before work has started, a full refund may be issued.
3. Revisions and Satisfaction
We strive to ensure client satisfaction:
Clients are entitled to revisions as agreed upon in the project scope.
Refunds will not be issued once the agreed deliverables have been completed and approved.
4. Subscription-Based Services
For ongoing services (such as marketing or social media management):
Clients may cancel future billing at any time.
No refunds will be issued for services already delivered within the billing cycle.
5. E-commerce & Digital Products
If applicable:
Any issues with access or functionality will be addressed promptly.
Digital products or downloadable content are non-refundable once delivered.
6. Exceptions
Refunds may be issued in rare cases where:
Avenstra is unable to deliver the agreed service.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@avensta.net
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Need help?
Contact us at info@avenstra.net for questions related to refunds and returns.
